Note: Before adding a common area phone to the Zoom web portal, see an overview of the provisioning process. Zoom Phone Pro or higher license to use auto receptionist, call queue, voicemail, and IVR.Common area license to add a common area and use minimal features.Pro, Business, Education, or Enterprise account.Prerequisites for managing common area phones How to add a common area phone to an IVR.How to add a common area phone to an auto receptionist.

How to add a common area phone to a call queue.

How to convert a common area phone to an unassigned desk phone.

How to convert an unassigned desk phone to a common area phone.

Note: If you signed up for a new Zoom account after or the New Common Area Experience is enabled on your account, common area phones have migrated to the new Common Area tab in the Users & Rooms page. This will allow the common area phone to make and receive call on behalf of the phone user.

If you have a employee that oversees common area phones, you can add the phones as delegates.

If your warehouse or office requires a pager or intercom, you can set it up as a common area phone so that any phone user can use it.

If your office reception area is unattended, visitors can use a common area phone to contact an employee.

If your office has a shared desk that doesn't belong to a specific employee, you can set up a common area phone and enable hot desking so that any employee can use it.Here are a few scenarios where common area phones can be used: You can also enable hot desking for a common area phone, allowing phone users to sign in or out of the common area phone. Account owners and admins can add any supported device to the web portal and provision it as a common area phone. Common area phones are unassigned desk phones that can be used by anyone.

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